Contact Us
We're here to help! Reach out to our friendly customer support team.
📧 Email Support
General Inquiries
For questions about orders, products, shipping, returns, or any other inquiries.
⏰ Response Time
We respond within 24-48 hours
Monday - Friday (Business Days)
🌐 Website
Visit Our Store
Browse our complete selection of pet supplies, food, toys, and accessories.
📅 Business Hours
Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday: Closed
Sunday: Closed
Orders can be placed 24/7 online. We process orders during business hours.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
💡 Tip: For faster service, please include your order number if you're contacting us about an existing order.
📝 Note: By submitting this form, you agree to our Privacy Policy. We'll only use your information to respond to your inquiry.
Quick Answers to Common Questions
Before contacting us, you might find your answer here:
📦 Where is my order?
Check your email for a shipping confirmation with tracking number. Orders typically ship within 1-3 business days and arrive in 8-15 business days for US orders. Track your package using the link in your shipping email.
🔄 How do I return an item?
Items can be returned within 30 days of delivery. Email us at [email protected] with your order number to request a return authorization. View our complete Return Policy.
💳 Can I cancel my order?
Yes! Contact us immediately at [email protected] if you need to cancel. Orders can only be cancelled before they ship (typically within 1-3 business days). Include your order number in the subject line.
🚚 Do you offer free shipping?
Yes! We offer FREE standard shipping on all US orders over $50. International shipping rates vary by destination. See our Shipping Policy for details.
📍 Do you ship internationally?
Yes! We ship to the US, Canada, UK, EU, Australia, New Zealand, and select other countries. International delivery times are 10-35 business days depending on destination. Customs fees may apply.
📧 My tracking hasn't updated. Is something wrong?
Tracking can take 3-7 business days to show the first update. This is normal! Some shipments show limited tracking during transit. Please allow the full estimated delivery window before contacting us.
💰 When will I receive my refund?
Refunds are processed within 5-10 business days after we receive and inspect your return. After processing, it takes an additional 3-5 business days for the refund to appear in your account. Total time: 2-4 weeks from when you ship the return.
📦 My package says delivered but I didn't receive it
Wait 48-72 hours as carriers sometimes mark packages delivered early. Check around your property, with neighbors, and building management. If still missing after 3 days, contact us with your order number.
🐕 Can I get product recommendations for my pet?
Absolutely! Email us with your pet's species, breed, age, and any special needs. We're happy to recommend products, though please consult your veterinarian