Terms of Service

Welcome to Furfectly Yours. These Terms and Conditions ("Terms") govern your use of our website located at www.furfectlyyours.com (the "Site") and the purchase of products from our online pet store.

By accessing or using our Site, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

Please read these Terms carefully along with our Privacy Policy before using our services.

1.1 About Us

Business Name: Furfectly Yours
Business Type: Sole Proprietorship
Website: www.furfectlyyours.com
Email: petsupport@furfectlyyours.com

1.2 Definitions

• "We," "Us," "Our" refers to Furfectly Yours
• "You," "Your," "Customer" refers to the user of our Site or purchaser of our products
• "Products" refers to all pet supplies, food, toys, and accessories available on our Site
• "Services" refers to all services provided through our Site, including customer support
• "Order" refers to your request to purchase products from our Site

2.1 Age Requirements

You must be at least 18 years old to use our Site and purchase products. By using our Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

2.2 Account Creation

To place orders and access certain features, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and account
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

2.3 Account Termination

We reserve the right to suspend or terminate your account at any time for violations of these Terms, fraudulent activity, or any other reason at our sole discretion.

3.1 Product Information

We make every effort to display our products as accurately as possible. However:

• Colors and images may vary slightly due to monitor settings
• Product descriptions are provided for general information purposes
• We do not warrant that product descriptions are accurate, complete, or error-free
• Product packaging may vary from images shown

3.2 Pricing

• All prices are displayed in USD unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• The price charged will be the price displayed at the time of order placement
• Prices do not include applicable taxes, duties, or shipping fees unless stated

3.3 Product Availability

• Product availability is subject to change without notice
• We reserve the right to limit quantities purchased per person or order
• If a product becomes unavailable after you place an order, we will notify you and offer a refund or substitute

3.4 Fulfillment Partners

To provide you with the best products at competitive prices, we partner with trusted third-party fulfillment centers and suppliers. When you place an order:

• Your order may be fulfilled by one or more fulfillment partners
• Orders may ship from different locations depending on product availability and your delivery address
• Multiple items in one order may arrive separately from different fulfillment centers
• This model allows us to offer a wide product selection without maintaining our own inventory

3.5 Pricing Errors

If a product is listed at an incorrect price due to an error, we reserve the right to refuse or cancel any orders placed for that product, regardless of whether the order has been confirmed. If your payment has been processed, we will issue a full refund.

4.1 Placing Orders

By placing an order, you are making an offer to purchase products subject to these Terms. All orders are subject to acceptance by us. We may refuse any order for any reason, including but not limited to:

• Product unavailability
• Errors in pricing or product information
• Suspected fraudulent activity
• Inability to verify payment information

4.2 Order Confirmation

After placing an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order. Acceptance occurs when we ship your order and send you a shipping confirmation email.

4.3 Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• PayPal and other digital payment methods

4.4 Payment Processing

• Payment is due at the time of order placement
• Your payment will be processed through secure third-party payment processors
• We do not store your complete credit card information
• You authorize us to charge your payment method for the total order amount, including taxes and shipping

4.5 Payment Security

All payment transactions are encrypted and processed securely. However, you are responsible for maintaining the confidentiality of your payment information.

5.1 Shipping Locations

We ship to the following regions:

• United States (all 50 states)
• European Union member countries
• United Kingdom
• Select international destinations

5.2 Shipping Costs

• Shipping costs are calculated based on destination, weight, and shipping method
• Shipping costs will be displayed at checkout before order confirmation
• Free shipping promotions may be offered from time to time with specific terms

5.3 Delivery Times

Estimated delivery times vary by location and begin after the 1-3 business day processing period:

• United States: 8-15 business days (standard shipping)
• Canada: 10-20 business days
• United Kingdom: 12-25 business days
• European Union: 15-30 business days
• Australia & New Zealand: 15-30 business days
• Other International: 20-35 business days

Important: Delivery times are estimates only and not guaranteed. Actual delivery may vary due to customs processing, carrier delays, weather, holidays, or other factors beyond our control. International orders may experience additional delays during customs clearance.

5.4 International Shipping

• International orders may be subject to customs duties, taxes, and fees
• You are responsible for all customs charges and import duties
• Customs processing may delay delivery times
• We are not responsible for packages held or returned by customs

5.5 Tracking

Once your order ships, you will receive a tracking number via email. You can track your shipment through the carrier's website.

5.6 Delivery Issues

If you do not receive your order within the estimated delivery time:

• Check the tracking information provided
• Contact the carrier directly
• Contact our customer support at petsupport@furfectlyyours.com

We are not responsible for packages marked as delivered by the carrier. If your package shows as delivered but you haven't received it, please contact the carrier and check with neighbors or building management.

6.1 Return Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

6.2 Eligible Returns

To be eligible for a return, items must:

• Be in original, unused condition
• Be in original packaging with all tags attached
• Include all original accessories and documentation
• Not be a non-returnable item (see section 6.3)

6.3 Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened pet food or treats
• Opened supplements or medications
• Personalized or custom items
• Clearance or final sale items
• Gift cards
• Opened grooming or health products

6.4 Return Process

To initiate a return:

1. Contact us at petsupport@furfectlyyours.com within 30 days of delivery
2. Provide your order number and reason for return
3. We will provide return authorization and shipping instructions
4. Ship the item(s) back using a trackable shipping method

6.5 Return Shipping Costs

• Defective or incorrect items: We will provide a prepaid return label
• Changed mind/unwanted items: Customer is responsible for return shipping costs
• We recommend using a trackable shipping method for returns
• We are not responsible for items lost or damaged during return shipping

6.6 Refund Processing

• Refunds will be processed within 5-10 business days after we receive and inspect the returned item(s)
• Refunds will be issued to the original payment method
• Original shipping charges are non-refundable (unless the return is due to our error)
• You will receive an email confirmation once your refund is processed

6.7 Exchanges

If you need to exchange an item for a different size, color, or product, please contact us. Exchanges are subject to product availability.

6.8 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund at no cost to you

6.9 Wrong Items Received

If you receive incorrect items, contact us immediately. We will send the correct items and provide a prepaid return label for the wrong items.

7.1 Product Warranties

• Products sold by us may be covered by manufacturer warranties
• Warranty terms vary by product and manufacturer
• We are not responsible for manufacturer warranty claims
• Contact the manufacturer directly for warranty service

7.2 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Products are provided "AS IS" and "AS AVAILABLE"
• We make no warranties, express or implied, regarding products
• We do not warrant that products will meet your expectations
• We disclaim all warranties of merchantability and fitness for a particular purpose

7.3 Pet Health and Safety

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

8.1 Exclusion of Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits or revenue
• Loss of data
• Loss of business opportunity
• Pet injury or illness
• Property damage (except as caused by our gross negligence)

8.2 Limitation Amount

Our total liability to you for any claim arising out of or relating to these Terms or your use of our Site shall not exceed the amount you paid for the specific product giving rise to the claim, or $100, whichever is greater.

8.3 Exceptions

Nothing in these Terms shall exclude or limit our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

9.1 Ownership

All content on our Site, including but not limited to text, graphics, logos, images, videos, software, and compilations, is the property of Furfectly Yours or its licensors and is protected by copyright, trademark, and other intellectual property laws.

9.2 Permitted Use

You may:

• View and print pages from the Site for personal, non-commercial use
• Share links to our Site on social media

9.3 Prohibited Use

You may not:

• Reproduce, distribute, or publicly display Site content without permission
• Modify or create derivative works of Site content
• Use our trademarks, logos, or branding without written consent
• Frame or mirror any part of the Site
• Use automated systems or software to extract data from the Site (scraping)

9.4 User Content

If you submit reviews, photos, or other content to our Site, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for marketing and promotional purposes.

You agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Site or servers
• Upload viruses, malware, or harmful code
• Impersonate any person or entity
• Collect or harvest information about other users
• Engage in any fraudulent activity
• Resell products purchased from us without authorization
• Use automated bots or scripts to access the Site
• Post false, misleading, or defamatory content

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for:

• The content, privacy policies, or practices of third-party sites
• Any damages or losses caused by third-party sites or services
• The availability or accuracy of third-party content

Your use of third-party sites is at your own risk and subject to their terms and conditions.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Please review our Privacy Policy at [link to privacy policy] to understand how we handle your data.

13.1 Informal Resolution

If you have any concerns or disputes, please contact us first at petsupport@furfectlyyours.com. We will make good faith efforts to resolve the issue informally.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts located in Quezon City, Metro Manila, Philippines, and you irrevocably consent to the personal jurisdiction and venue therein.

For EU/UK Customers: Nothing in these Terms affects your statutory consumer rights under European Union or United Kingdom consumer protection laws.

13.3 Arbitration (US Customers)

For customers in the United States, any dispute arising out of or relating to these Terms or the Site shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except that you may assert claims in small claims court if they qualify.

13.4 Class Action Waiver (US Customers)

You agree to resolve disputes with us on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

13.5 EU/UK Dispute Resolution

If you are a consumer in the European Union or United Kingdom, you may have the right to use the EU Online Dispute Resolution platform or contact your local consumer protection authority.

You agree to indemnify, defend, and hold harmless Furfectly Yours, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use or misuse of products purchased from us
• Your violation of any third-party rights
• Your violation of applicable laws or regulations

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the Site with a new "Last Updated" date.

Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms. We encourage you to review these Terms periodically.

For material changes, we may provide additional notice via email or a prominent Site notification.

We may terminate or suspend your access to the Site immediately, without prior notice, for any reason, including but not limited to:

• Violation of these Terms
• Fraudulent or illegal activity
• Non-payment
• Abusive behavior toward our staff

Upon termination, your right to use the Site will immediately cease. Provisions that by their nature should survive termination shall survive, including warranty disclaimers, limitation of liability, and dispute resolution.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Furfectly Yours regarding your use of the Site.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by an authorized representative of Furfectly Yours.

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Acts of God (natural disasters, pandemics, etc.)
• War, terrorism, or civil unrest
• Government actions or regulations
• Labor disputes or strikes
• Supplier failures or shortages<